HubSpot Content Designer, Growth

Cambridge, MA 2 weeks ago
Full-time
You'll be an embedded member of a fast-paced, growth-oriented, and highly iterative product team, while enjoying the support and community of a growing UX Content Design group.

Content Designer, Growth

Cambridge, MA, USA

As a Growth Content Designer, you will be responsible for creating data-driven, user-focused content strategy and design. You'll be an embedded member of a fast-paced, growth-oriented, and highly iterative product team, while enjoying the support and community of a growing UX Content Design group.

In this role, you will work closely with product managers, product designers, UX researchers, product analysts, product marketers, developers, and localization experts to design user-focused content for the Growth Product Group at HubSpot. As part of the Growth Product Group, you will be responsible for demonstrating and delivering a scalable, data-driven, and collaborative approach to Content Design.

The Growth Product Group at HubSpot focuses on acquisition, onboarding and activation, retention, monetization, and purchase experience across the entire HubSpot product platform. Our challenge as a group is to identify the highest-leverage ideas, turn them into compelling customer experiences, test them quickly through experimentation, and build on the best of them.

The kind of Content Designer we're looking for will care equally about creating a great customer experience and generating business impact, and will be creative and enthusiastic about achieving both.

In this role, you'll get to:

  • Design and deliver experiences that help our customers and our business grow 
  • Collaborate across teams and disciplines to create a product-wide content strategy around user acquisition, e-commerce, product comprehension, and onboarding
  • Independently experiment with and test content that's supportive of a growing, global user base 
  • Integrate and advocate for global-first practices, accessibility, and inclusive principles in every design
  • Contribute to and expand upon the HubSpot Canvas design system and other scalable Content Design systems and tools
  • Help develop the skills of other members of the UX Content Design group and the UX Design team 
  • Expand and promote a style of Content Design that's iterative, based on quantitative and qualitative data, and focused on users' needs, values, and growth

We are looking for people who:

  • Excel at leading productive discussions
  • Have healthy interpersonal problem-solving skills
  • Can demonstrate a history of designing compelling product content, as well as the strategy behind it
  • Formulate, experiment with, and advocate for Content Design that improves both usability and business metrics
  • Are comfortable testing content, iterating, and reporting out on results
  • Understand how to gather and interpret complex data and use it to create successful content
  • Want to help us grow and nurture a world-class UX Content Design practice
  • Enjoy building trust with customers, collaborators, and cross-functional teams
  • Understand how different projects can fit into and advance a company-wide strategy
  • Experience with billing and purchase comprehension a plus

If you're curious to learn more about the impact of the UX Content team at HubSpot, read about our Human Approach to Product Content on Medium. 

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About HubSpot

HubSpot helps millions of organizations grow better, and we'd love to grow better with you. Our business  builds the software and systems that power the world's small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We're headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).

About HubSpot

HubSpot helps millions of organizations grow better, and we'd love to grow better with you. Our business  builds the software and systems that power the world's small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We're headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).