Pollen Digital Senior UX Designer

Sydney 1 week ago
Pollen is one of the leading digital business and product design studios in Sydney and we’re currently seeking a Senior UX Designer to join our growing experience and product design studio

In this role you will be working in Pollen’s Surry Hills studio in our Experience Design team - contributing to research and design initiatives on products ranging from cultural sector projects to global marketplace products. It is a pivotal role to the work we do - delivering digital products that delight - for marketplaces like Gumtree, cultural institutions like the Museum of Contemporary Art, Social good disruptors like TACSI and StartUps like Beem_It , just to name a few.

What are we looking for?

We’re looking for a Senior UX Designer to join our experience design team. A seasoned UX practitioner full of curiosity, positivity and enthusiasm, able to use their experience honed over multiple years, to lead projects and translate a vision into reality.

We need a real people person, fluent in the language of UX design and equally at home in the research lab interviewing users as they are conversing with colleagues on approaches. You’ll be comfortable presenting to clients and being the advocate for the ‘customer’, enjoy running design workshops and discussing design methodologies with stakeholders at the highest levels. 

We’re looking for a senior ready to work in a fast-paced, agile agency, whose work has momentum and focus. As capable as this person might be, we’re also looking for someone who’s open to learning from others and finding new ways to solve problems.  

What you’re looking for?

You’re looking for the next step up in your career, in a role that grows your scope, capability and seniority, and that brings you varied and compelling strategic challenges for clients with high expectations.

You’re looking for an opportunity to do meaningful work, lead research, collaborate on strategy and document the user experience for a team that will make the end product look amazing.

You’re looking for exposure to global marketplace brands, product design for startups, immersive cultural sector websites, and design for social impact.

You’re looking for a role which will challenge and develop your skills across research, discovery, interaction design, experience design, product expressions and validation.


Role responsibilities

  • Understand the business and market context for a new product or experience

  • Help to run and facilitate client and customer engagement workshops as part of the design discovery practices at Pollen. 

  • Champion the user voice and lead internal dialogue around best practices in experience design. 

  • Assist in aligning different product teams around a shared product vision and maintain consistency across UX touch-points and features

  • Work with the Experience Design Director to continue to build and facilitate the user research and design validation offering at pollen.   

  • Support the product team with an understanding of UX and experience design and liaise with clients on practices and models that help them prioritise the most valuable outcomes for their users.  

  • Conduct customer-centred design research to define user requirements including lab interviews and contextual inquiries

  • Identify and monitor digital trends and bring these findings into your work

  • Develop documentation expressing the customer perspective - eg: user journeys and personas

  • Plan, conduct and document outputs of co-design workshops

  • Work iteratively as part of the product delivery team of UI designers and developers to design and validate web and app-based products and services

  • Plan, conduct and report on user testing sessions with customers

  • Work collaboratively on-site with client project teams


To be considered, you’ll have the following skills & experience

  • Currently working as a Senior UX Designer for at least 5 years 

  • You will be able to show at least three substantial UX design projects demonstrating your approach, methodologies and speak about with compelling confidence

  • Good problem-solving capabilities and an analytical mind

  • Able to run usability testing sessions and co-design workshops  

  • Demonstrate persuasive written, visual and interpersonal communication skills

Fit the bill? Get in touch

If this sounds like your dream job we’d love to hear from you.

Need to know more? Check out our portfolio at www.pollen.com.au

About Pollen Digital

We believe that innovation is born in curiosity, and we look for insights through human-centered design practices, data analysis and experimental discovery. Then turn these insights into rigorously crafted brand experiences using design, creativity and technology.

We also have an entrepreneurial spirit.