Change.org ⟩ UX Director
Change.org is searching for a UX Director to lead our UX team and drive impact for our rapidly growing platform.
We're a social impact business (a public benefit company), and the largest tech platform focused on civic action in the world with 100m monthly users, 50,000 campaigns launched on the site every month, 150 staff, and a new revenue model that has grown by 500% in 2 years. We're growing quickly, and our users win campaigns for change once every hour. From strengthening hate crime legislation in South Africa; fighting corruption in Indonesia, Italy, and Brazil; to fighting violence against women in India.
We are looking for a UX Director who is great at building world-class user experience teams that innovate, develop, and ship exceptional experiences for customers and has a passion for building our platform that empowers hundreds of millions of people to take deeper civic action.
You will be based out of our San Francisco headquarters or our Victoria, BC office and report to our VP of Product. As the leader of our User Experience team, you'll be responsible for the evolution of User Experience on the Change.org platform.
You're a perfect fit for this role if your superpower is developing people, processes, and UX strategies that deliver outsized impact for customers and business results.
- Define UX strategy and evolve our UX processes, testing methods, and design system to deliver exceptional customer experiences
- Embrace and continually improve Lean UX approaches to deliver the most value to customers as soon as possible
- Develop and grow your team's expertise in product design, user research, and content development and production, doubling the team within 12 months
- Influence the product roadmap, both short term and long term
- Oversee multiple projects and scale design resources accordingly, ensuring deadlines are met, your org is effective, excellent and inclusive, and team members are set up for success by setting clear and measurable goals.
- 8+ years leading a team of designers, researchers, content developers, and producers
- Extensive knowledge of design tools like InVision, and Figma, and a working knowledge of how design systems can be built to accelerate customer value
- Proven ability to collaborate deeply with product and engineering partners; fluency with front end code and CMS management is a big plus
- Demonstrated ability in balancing design, execution, and analysis of primary user research and user needs analysis
- A portfolio of previous work demonstrating depth of knowledge in UX strategy, content, interaction, visual design, design thinking, and team collaboration
- A robust track record of successfully shipping products to market where your focus on your craft shines through
The most important Capabilities for the role are:
- Leadership & People Management: You inspire and motivate the people around you to deliver positive impacts for the business overall. You are a skilled collaborator & align the team and stakeholders across the business to execute effectively. You are a skilled communicator, you are comfortable giving and receiving feedback up, down and across. You've formally mentored others in their leadership skills to positive results. You live and breathe Change.org values and influence others to do the same.
- Strategic impact: You deliver significant, measurable results for the business and mission while driving decisions to deliver the most impact efficiently. You develop and execute a UX strategy that is articulated, informed, and aligned to company strategy and goals.
- Customer Insights: You are a master synthesizing customer insights to inform product decisions. You're also a coach for the team on applying qualitative and quantitative methods to decision-making and uncover new product insights. You are skilled at mentoring teams in the process of exploring and converging on solutions. You are an expert at product discovery processes and mentor the team to identify opportunities and define valuable and feasible solutions.
- Craft: You have demonstrated expertise at two or more user experience disciplines and proven ability to coach and mentor the team on UX excellence (visual design, interaction design, content, research). You have a Bias for Action and improve how teams communicate by defining processes, standards, best practices, and new ways of showing work. You have coached to UX culture through mentoring initiatives on design thinking, strategy, and research.
Interested? Great! Here's what you should know: This is a full-time role based in San Francisco or Victoria, Canada. Our team is high impact, low ego, and has an amazing culture to be part of.
We are accepting applications until November 16.
We especially encourage applicants from different backgrounds, cultures, genders, experiences, abilities and perspectives to apply. We're actively working to increase the diversity of experience and perspectives on our team and are looking for someone who can help continue to lead that process.
Change.org is the world's largest social change platform with more than 225 million users in 196 countries. Every day, people around the world use our tools to transform their communities. We make it possible for anyone to start a campaign and immediately mobilize hundreds of others locally or hundreds of thousands around the world, making governments and companies more responsive and accountable.
Change.org is a Certified 'B' Corporation. This means we are held to high standards of social and environmental performance, accountability, and transparency set by B Lab, an independent international non-profit certifying group. We are proud to have exceeded those standards, and have been named among the top 10 percent of social good companies with a positive impact on the community.
We love serving our incredible users, and we love our staff too. We show it with competitive salaries, unlimited vacation, 18 weeks of parental leave, and a high impact, low-ego team that can't wait to learn from you and teach you what they know.
Follow @LifeatChange on Instagram to get a glimpse of what it's like to work at Change.org.