CVS Health User Experience Strategy & Design, Senior Manager

Woonsocket, RI 1 month ago
Join a growing team of digital innovators and user experience professionals that want to make an impact and help people manage their health by designing experiences that meet user goals and exceed expectations.
CVS Health is embarking on a bold digital agenda to transform healthcare and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make healthcare more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a healthcare company can be.

As a Senior Manager, UX Strategy & Design at CVS Health you will be part of a growing team of digital innovators and user experience professionals that want to make an impact and help people manage their health by designing experiences that meet user goals and exceed expectations. Your empathy for people—customers, patients, caregivers—informs your decisions; your entrepreneurial spirit makes you the ultimate problem solver; your creativity leads you beyond tired constraints and inspires others; and your passion for technology and design connects you to the universe of innovation around us and can only be matched by your desire to deliver great user experiences.

In this role, you will focus on the Retail Front-Store and work closely with colleagues across the Retail and Digital organizations to design best-in-class eCommerce across multiple channels and platforms, including web, mobile web, and mobile app. The ideal candidate will have significant work history designing omni-channel experiences, including e-commerce, mobile web and mobile app experiences.

Design responsibilities:

• Collaborate with UX team members and product, business and technology partners to ensure shared understanding of business and user goals
• Work with business partners to design customer journeys and identify and prioritize key improvements required to achieve them.
• Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you
• Partner with research, optimization, and analytics teams when appropriate to inform and validate design decisions
• Gain stakeholder support for designs by clearly communicating design vision and rationale
• Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels (digital, phone, in-store)

Management responsibilities:

• Hire and retain contract and full time UX designers
• Mentor junior staff
• Establish annual goals and provide ongoing performance feedback to full time staff
• Collaborate with other UX managers to ensure alignment across portfolios
• Proactively work with reports to ensure high quality designs and stakeholder satisfaction

Required Qualifications
• 8+ years' experience in UX design
• 5+ years of experience in team building and leadership involving direct, indirect, and non-reports with proven ability to work in a matrix team environment and demonstrate thought leadership and ability to influence where no direct line of control exists
• 5+ years of experience partnering with multiple groups (IT, Product Management, Business Analysts) to define and execute on a road-map

Preferred Qualifications
• 3+ years of work history designing for moble app or responsive web experiences.
• 3+ years of professional experience in eCommerce
• Experience in an itterative development environment like SAFe, Kanban, agile, or other simmilar framework.
• Healthcare experience or Retail experience.
• Ability to collaborate with designers, strategists, managers, and technologists.
• Ability to conceptualize, design and deliver top-notch experiences.
• Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders.
• Ability to dive into projects at any level of definition with creativity and drive.
• Deep knowledge of full user experience design process and ability to contribute at any level.
• Hands on experience with wire-framing and prototyping tools.

Bachelor's Degree required
Master's Degree preferred
About CVS Health
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.