Macmillan Learning Sr. UX Researcher

Austin, TX, USA 4 weeks ago
Full-time
Work for a company that makes a real impact on learners AND who is named one of the Best Places to Work by the Human Rights Campaign and a top employer by DiversityJobs!


Macmillan Learning partners with the world’s best researchers, educators, administrators, and developers to facilitate teaching and learning opportunities that fuel student engagement and improve outcomes. We’re looking for a Sr./User Experience Researcher to help us transform online education.
The UX Researcher will work with a team of researchers and coordinators to produce generative and evaluative insights that advise our product vision and support near-term delivery. This person will partner with UX designers, product managers, learning and impact researchers, and data scientists to turn research into measurable user insights.
Location: Due to COVID19, Macmillan Learning is operating remotely until at least June 2021. This role is on-site in our Austin office once we are able to return safely.
Responsibilities include, but are not limited to:
  • Plan and design user research of all types, both generative and evaluative.
  • Drive the end-to-end user research lifecycle for certain projects, including selection of methods that align with research questions and business goals.
  • Design and analyze qualitative studies that find opportunities by way of meaningful insights.
  • Communicate insights to all levels of the organization, including senior leadership, through writing and presentations.
  • Advise designers on research opportunities and best practices at various stages of the product development process.
  • Collaborate with partners to understand the impact of user research on product strategy and measure effectiveness of product features.
  • Modernize research by making studies and insights easily available across the organization.
  • Collaborate with UX leadership to help define our user-research strategy and evolve our research process.
  • Assist in mentoring other researchers and research coordinators.
Qualifications:
  • Bachelor’s Degree Required; Master’s Degree in human-centered design, psychology, anthropology, sociology, or similar preferred
  • 5+ years of hands-on experience performing user research.
  • Expertise in qualitative research and knowledge of basic quantitative methodologies (t-tests, confidence intervals, etc.).
  • Experience and knowledge of generative and evaluative research methods.
  • Proven track record uncovering, synthesizing, and distributing impactful insights that advised product strategy and decisions.
  • Experience facilitating cross-functional working sessions and/or workshops with peers and partners.
  • Comfortable working with agile and lean software development approaches.
  • Highly collaborative with peers, leadership, and direct reports.
  • Excellent communication and mentoring skills.
Benefits
Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.
  • Competitive pay and bonus plan
  • Generous health benefits (Medical, Dental, Vision) including PPO, HSA and FSA options
  • Contributions to your Registered Retirement Savings Plan
  • Generous paid time off policy and paid holidays
  • Employee Assistance Program, Education Assistance Program
  • 100% employer-paid life and AD&D insurance
  • Fast-paced, intellectually-challenging professional environment
  • And much more!
Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning comprises renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Late Nite Labs, EBI-MAPworks, i<clicker, REEF and Hayden-McNeil.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.
About Macmillan Learning

Our legacy of excellence in education informs our approach to developing world-class content with pioneering and interactive teaching tools. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Our commitment to teaching and discovery upholds our mission to improve lives through learning.