Amazon VUI Designer

Seattle, WA, USA 1 month ago
Full-time Relocation help
Interested in Amazon Echo and Alexa? Come work on it! Our team is building new voice-forward Alexa products and experiences that delight our customers in brand new ways.

The Alexa team at Amazon is building new voice-forward products and experiences that delight our customers in brand new ways. Our mission is to push the envelope in automatic speech recognition (ASR), natural language understanding (NLU), and voice user interfaces (VUI) in general in order to provide the best possible end user experience.

As a VUI Designer, you will lead, define, and drive the end-to-end voice design of multimodal conversational UIs for Alexa. You must be an innovator, since you will be expected to create solutions for exciting and ambitious ideas for which no interaction paradigm currently exists. You must be extremely proactive, because you will regularly find yourself in uncharted territory where the key to your success will be to get ahead of the curve. You must be a collaborator, and will be working side-by-side with engineers to bring your designs to life. You must be a pragmatic visionary who can translate business needs into a leading-edge customer-focused solution. And most importantly, you must excel at conceptualizing spoken and multimodal experiences in the abstract and driving that vision into solid deliverables.

We are looking for a designer who can:

  • Produce user flows, wireframes, prototypes, and rigorous conversational user interface specifications
  • Confidently defend design rationale used to create solutions in frequent executive-level design reviews
  • Draw on depth of experience, but initiate voice UX research and testing efforts when necessary
  • Conduct analyses of real usage data to inform voice UX optimization efforts
  • Drive root cause analyses to respond to voice UX performance issues
  • Speak authoritatively on concepts of spoken interaction design in daily iterations with product managers, engineers, and testers
  • Start simple while not losing sight of the long-term vision
  • Thrive in a nimble, start-up like environment
  • Communicate clearly and think quickly

BASIC QUALIFICATIONS

  • 3+ years of professional experience as a voice/VUI Designer or related
  • Experience with voice or multimodal speech interfaces
  • Bachelor’s Degree or equivalent professional experience
  • A working understanding of speech and language technologies
  • Experience working cross-team and synthesizing feedback and input from product management, engineering, and marketing
  • Professional portfolio of voice design work
  • Experience presenting to and advising senior management

PREFERRED QUALIFICATIONS

  • Degree in Linguistics, HCI, Natural Language Processing or related fields preferred
  • Expertise in human-computer interaction
  • Ability to prototype voice user experiences with readily available tools
  • Ability to write tools to determine patterns in usage data
  • Experience with agile/scrum
  • Experience designing mobile, web, and/or on-device mobile applications
  • Professional portfolio of voice design that demonstrates creativity, problem-solving, and ability to ship
  • An informed set of core values regarding user experience, technology, and business communication and the ability to present them with eloquence and concision
  • Experience shipping innovative, successful consumer voice products
  • Unwavering attention to detail with an acute awareness that everything counts
  • Relentless desire for innovation, balanced with business needs, and customer expectations
  • Commitment to learning and expanding professional and technical knowledge.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation



About Amazon

Amazon's mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.