Major League Soccer Director of User Experience

New York City Area 2 weeks ago
Come join us and help lead the evolution of MLS' digital products as we head towards World Cup 2022 and 2026. This role will work across platforms and participate in all phases of UX design, from research to launch. Let's get to work!


Major League Soccer is looking for a talented, thoughtful and impact-oriented Director of User Experience to lead the ongoing design evolution of our digital products. If you have a passion for soccer, a keen eye for usability and a desire to use experience design to grow the game in north America - this job is for you. Let's get to work.

As UX Director, you'll be involved in all aspects of user experience design, leading a small team to research, ideate, direct and deliver amazing user experiences that have a positive impact on our fans and our business. Your team will own UX and UI design on a wide range of projects, from features on our league and club websites to the next evolution of the MLS app, new fan engagement platforms and more. In addition, you'll be a leader in our growing Digital Experience team, working closely with Product and Engineering groups to make sure our work is rooted in smart strategy and delivering measurable impact.


  • Lead UX and UI evolution of the new, the MLS app and our network of club websites
  • Deliver effective UX designs for a variety of new opportunities across our digital product portfolio
  • Create high-level wireframes, mockups and prototypes
  • Present and advocate for UX work with teams across the organization
  • Execute competitive research, trendspotting and data analysis to inform UX ideation and design
  • Direct, inspire and mentor a small team of UX/UI designers who'll help you execute on these projects
  • Ensure that the final product maintains a high standard through attention to detail and engineering collaboration
  • Manage experience design tooling and processes
  • Additional responsibilities as assigned.


  • 8+ years experience in product design
  • 3+ years as a team leader
  • Portfolio demonstrating a track record of creating successful digital product experiences
  • High-level of commitment to a quality work product and organizational ethics, integrity and compliance
  • Ability to work effectively in a fast paced, team environment
  • Strong interpersonal skills and the ability to effectively communicate, both verbally and in writing
  • Demonstrated decision making and problem-solving skills
  • Detail-oriented with the ability to multi-task and meet deadlines with minimal supervision

Desired Skills

  • Mastery of Sketch/Figma and Adobe Creative Suite
  • Familiarity with modern UX/UI workflows and support tools like Figma, Zeplin, Principle, etc
  • Clear, empathetic and persuasive communication ability in-person and online
  • Understanding of sports fandom and the sports industry
  • Knowledge of the sport of soccer
  • Ability to travel and to work some non-traditional hours during the season
About Major League Soccer
Major League Soccer is North America's top tier professional soccer league, with headquarters in New York City and 27 clubs spread across the United States and Canada.