HubSpot Design/UX Manager - AI/ML

remote Cambridge, MA or Remote USA 2 weeks ago
Full-time
We're looking for a UX leader to grow our AI/ML team.

We're searching for a seasoned, thoughtful, impactful design leader to join our UX org, mentoring, coaching and managing a growing team of product designers and senior product designers. This is a fantastic opportunity for you to have a major impact with a team of experienced designers. We value leaders who are not only strong yet empathetic and supportive coaches, but also those who can communicate and influence a large dynamic organization to help bring the team's ideas to the world. 

What types of problems do we work on?

We're helping the actual human people running small and medium-sized companies grow their businesses. From small sales teams, marketing-departments-of-one, and part-time services folks to medium-sized orgs that have their sea legs, we're all about helping these businesses grow.

What is growth? Growth for our customers means being able to hire more people, build and sell more products, and help more and more of their customers succeed -but not at any cost. Baked into the products we make are practices and approaches to growth that help customers sell, market, and service their customers responsibly, in ways we'd want to experience.

If you want to guide what the future of growth looks like, these are the kinds of problems to work on.

How do we design?

Design at HubSpot is both grounded in experience design fundamentals and a deep belief that small autonomous teams are the best way to get excellent work in customer's hands.

  • We value solving for the customer above all else
  • We give each designer the responsibility and ownership to chart the course for their designs throughout the product and across teams
  • We respect user research and content and work cooperatively with them while designing
  • We carefully lead and maintain a high-functioning, usability-centered design system and design language with our front end teammates
  • We're embedded on small teams with engineers and product managers in sane sustainable ratios.

We are looking for people who:

  • Have worked closely with product and engineering leaders to establish objectives, high-level strategies, and key results for a group of designers
  • Understand how to set designers up to identify and drive impact that is great for our customers and good for business
  • Have a developed sense for how to balance speed, quality, and consistency of design 
  • Have a sixth sense for how to provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team member's projects
  • Have extensive experience providing mentorship, goal-setting, growth coaching, and accountability to designers
  • Can deliver clear, direct and actionable feedback and won't shy away from confronting difficult situations or increasing communication when there's friction or uncertainty
  • Collaborate with the other design leaders to develop a product design strategy and convey the strategy to designers and the org in a way that influences execution
  • Know how to build a team; how to screen and interview new candidates for your team and other cross-functional teams across the organization
  • Understand how to bring a sense of team and mission to the groups you lead and to the broader UX team. This includes being responsible for thoughtful team organization, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact.
  • Evangelize product design and research and seek ways to measure the impact of design including educating other stakeholders on the value of user experience.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.

About HubSpot

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work through. If that sounds like something you'd like to be part of, we'd love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.