Eventbrite Content Designer II

remote 3 weeks ago
Join the growing content design team at Eventbrite, and play a key role in improving the in-product user experience through clear, consistent, and helpful content. This is a collaborative role on a fun team at a great company!

The Challenge

Eventbrite's mission is to empower people through live experiences. Our goal is to make it effortless for anyone to create, manage, and attend events. To achieve this goal, we're adding a new Content Designer to our team, who will help shape the user experience through clear, consistent, and helpful content across all platforms and channels. 

The Team
As our second Content Designer, you'll be part of a growing area within the product design team, working closely with product managers, researchers, engineers, localization, customer success, and self-service writers. 

We're a diverse team of passionate folks with a deep appreciation for our craft. We value constructive feedback as an opportunity to keep growing. We believe in engaging with the professional community and participating in regular research and events with the most influential professionals in our fields.

Your role
  • Be an advocate for our users, and work to provide the best possible experience for them with every interaction
  • Partner with product designers and managers to define requirements, develop a content strategy, and shape user-focused experiences
  • Plan, write, test, and edit in-product content that matches our tone, voice, and style guidelines
  • Collaborate with the self-service experience writers to balance in-product and help center content
  • Play an active role in evolving our style guide to incorporate and establish industry best practices
  • Communicate proactively with stakeholders to gather feedback and ensure cross-team alignment 
  • Be willing to call out mistakes and find solutions 
  • Be an ambassador for the value of content and content-driven design
  • Keep educating yourself, and stay informed about emerging research around readability, usability, best practices, and beyond
Your skillset
  • 3+ years of experience as a UX writer, content designer, or copywriter
  • Impeccable written communication skills
  • Experience collaborating across teams
  • Willingness to ask "why" ... obsessively
  • Strong portfolio with case studies showcasing your process and experience
  • Proficient in information architecture, localization, and content strategy
  • Strategic mindset; ability to balance the day-to-day with the big picture 
  • Naturally curious and goal-oriented; unwilling to settle for the status quo
  • A strong sense of craftsmanship and attention to detail
  • A master in being concise and correct
  • Familiarity with design tools like Figma
  • Excellent storytelling skills 
  • Comfortable presenting and communicating your work
  • Self-aware teammate with high emotional intelligence
  • Ability to clearly set and juggle priorities to focus on the most important issues
  • Intrinsically motivated and committed to growth 

About Eventbrite
Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it's an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 300 million tickets distributed to more than 4 million experiences in 2019, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.