Publix Super Markets Senior UX Content Designer

Lakeland, FL 3 weeks ago
Are you skilled at writing chatbot content? Help Publix Super Markets build an employee chatbot that’s as legendary as our in-person customer service.

The Senior User Experience (UX) Content Designer at Publix will establish and evolve content strategy for communication technology that delivers compelling and interactive associate experiences, including chatbot solutions. The role will help establish our chatbot voice and standard methodologies, and ensure associates have an exceptional chatbot experience. The ideal candidate has drive and initiative, is flexible and adaptable, and works productively and effectively when faced with stressful work situations and time pressures.

What you'll do

  • develop, oversee, and audit the content management strategy and methodology for digital platforms
  • evolve platform user experience based on industry best practices, user testing and platform analytics
  • establish processes to intake new requests, address content gaps, prioritize content development and enhancement efforts
  • define critical metrics of success, create processes to track, interpret and report on those metrics
  • manage UX Content Designer
Required Qualifications :
  • Bachelor's degree or equivalent experience
  • at least three years' content strategy experience with a focus on UX content
  • at least two years' developing and managing chatbot content
  • general understanding of natural language processing and machine learning
  • knowledge of communication and UX design principles
  • knowledge of how to write conversational content
  • knowledge of the different digital communication channels and platforms and how people typically interact with them
  • knowledge of content strategy, brand identity standards, positioning statements and corporate strategy
  • supervisory knowledge including leading and mentoring, and monitoring the performance and behavior of others
  • basic skills with Microsoft Outlook and Excel
  • intermediate skills with Microsoft Word and PowerPoint

About Publix Super Markets
Publix Super Markets tops the list of privately-owned supermarkets in the U.S. We hold no long-term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It's satisfying to work for - and be an owner in - a Fortune 100 company that is widely recognized as a leader in the supermarket industry.