Scottish Enterprise Service Designer

remote Scotland - Currently remote, when offices reopen a day a week in Glasgow 2 weeks ago
We’re looking for an experienced Service Designer to help us deliver more services digitally – making it easier for customers to do business with us and ultimately create greater economic impact for Scotland.

The difference you'll make

You'll contribute to user-focused digital projects by analysing data, speaking to customers and stakeholders, and conducting research sessions to identify key service needs. You'll use those insights to produce service blueprints, personas, user journeys, and sketches for the design of end-to-end services.

As the advocate for user-focused design and accessibility, you'll run stakeholder workshops to map customer journeys across different products and services. You'll regularly collaborate with project teams, product owners, UX designers, developers, and other colleagues to shape stronger services in an agile environment.

Crucially, you'll adopt a continuous test and learn approach - regularly gathering user feedback on the team's approach and incorporating responses into service iterations.

The qualities you will bring

You should have a minimum of four years of experience in a service design role, and a portfolio of completed projects. You'll have a background in designing and implementing new services based on research, user behaviour, analytics, search engine data, and emerging trends.

You'll be a strong team player, comfortable with project management and agile techniques. Your solid communication and influencing skills will allow you to work well with internal and external partners.

You should bring an awareness of prototyping and process mapping tools. You'll also have a keen eye for detail and a thorough understanding of the challenges customers face when using digital services.

Above all, a passion for service design and creative thinking will be essential as you devise new solutions for user-focused services.

About Scottish Enterprise
Scottish Enterprise (SE) is Scotland's national economic development agency and a non-departmental public body of the Scottish Government. To deliver a significant, lasting effect on the Scottish economy, we work with partners in the public and private sectors to find and exploit the best opportunities. Scottish Enterprise is committed to growing the Scottish economy for the benefit of all, creating more quality jobs and a brighter future in every region.