Whitespace Lead Innovation Researcher

remote United Kingdom 2 weeks ago
Join an Experience design team in a company where research is highly valued and baked into our process. From discovery and problem exploration to validation, this is role for those who love to get stuck into new problems.

As Innovation Research Lead, you'll join our experience design team to focus on leading innovation research projects for some of the world's largest companies (Shell, GSK, and IBM to name a few).

Research is a big part of what we do, and core to every client partnership. You will work closely with our Head of UX, CIO, user researchers, and the rest of our team to lead and deliver innovation projects for our clients, and occasionally lend a hand with our range of products and internal innovation.

You'll conduct a wide variety of predominantly qualitative research, helping our partners understand and solve their business challenges. From discovery and definition to solution validation, you will facilitate workshops using design thinking techniques to delve deeper into problems, interview stakeholders and users, and manage innovation projects for clients alongside our CIO and Head of UX.

Every project and problem is different and you will be comfortable partnering with designers to run experiments, to quickly understand the validity of new ideas, and conducting desk research to understand the market and competitive landscape.

The person

This role is for someone who enjoys getting stuck into big problems, with demonstrable experience in facilitating workshops and conducting qualitative and secondary research.

You might have a user research background, be a service or user experience designer looking for a more research-focused role, have lived and breathed market research, worked in a product-focused role, or have been a champion of customer experience.

To apply for this role, you will...

  • Be able to demonstrate experience conducting qualitative and secondary research
  • Be able to effectively communicate research findings to stakeholders
  • Have an understanding of design thinking techniques and experience facilitating workshops
  • Be familiar with Product and UX design methodologies, understanding how research ties into the wider design process.
  • You will be comfortable leading research across multiple projects
  • Have some familiarity with market, industry, and competitor analysis
  • Be an excellent collaborator and understand how we are stronger for working together
  • Enjoy working in a client-facing and user-facing role
  • Be happy to travel on occasion
  • Have excellent communication skills
  • Have the right to work in the UK

What's on offer

  • Competitive salary depending on experience
  • Twice Yearly Bonus (% based on company performance)
  • Remote/Flexible/Belfast or London office-based working as preferred
  • Design and research-led culture
  • 35 days annual leave (inc. bank/stat holidays)
About Whitespace

We're a team of researchers, engineers, and technologists (along with a few former CTOs), who design, develop and build new ideas, products and ventures.

We help businesses innovate, from the small things that can make a big difference to more involved 'Eureka!' projects. We work with global clients to develop products, markets, and ventures that will change things for the better. So when the future rolls around, they're ready.

Each of our designers, engineers, researchers, founders, and technologists brings their expertise. Together, we use our skills to solve existing problems and find new answers. And then we build the tech. It's a more sustainable way of working.