Capital One Canada ⟩ Mobile UX/UI Design Lead (Manager)
About the Role
We are currently seeking a Mobile UX/UI Design Lead to join our Experience Design (XD) team in Toronto, Canada. This role leads a talented and growing team of product designers and is directly aligned to long-term strategic priorities to become a mobile-first company and to help customers succeed with credit.
You will be a leader on the Experience Design team, a group of passionate human-centered designers and strategic thinkers charged with creating experiences in service of our customers and providing them with financial tools and guidance at every moment in their journey.
What You'll Do:
As a leader and maker, you'll be asked to handle responsibilities, including:
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
Engaging in portfolio prioritization to help set the strategy and roadmap for the team aligned to the mobile strategic priority
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through human-centered design methods, including discovery, mixed methods research, whiteboard sessions, and user testing
Championing prioritization of design-centered product enhancements grounded in research and analysis
Working with partners and teams in a hybrid work model and across geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results
Leading & Developing Teams
Building and leading successful teams through career development by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
Identifying areas the XD team can add value, and how the XD team can thrive within the broader organization and Enterprise
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Driving end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Creating UX and UI flows, wireframes, experience maps, and interaction models resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Storytelling through business acumen and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Demonstrating familiarity with design tools and design lifecycle processes to deliver concepts and enable successful collaboration across teams
About Capital One Canada
About Capital One Canada
We've been helping millions of Canadians for over 20 years by providing them with access to credit. We work hard to put customers first by providing innovative, smart solutions that make banking effortless.
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.