Capital One Canada Mobile UX/UI Design Lead (Manager)

Toronto, Canada 1 month ago
Full-time
You will be a leader on our Experience Design team - leading our Product Design practice and directly shaping Capital One Canada's mobile-first strategy. If you're an expert that wants to work on a team of experts, please reach out!

About the Role

We are currently seeking a Mobile UX/UI Design Lead to join our Experience Design (XD) team in Toronto, Canada. This role leads a talented and growing team of product designers and is directly aligned to long-term strategic priorities to become a mobile-first company and to help customers succeed with credit. 

You will be a leader on the Experience Design team, a group of passionate human-centered designers and strategic thinkers charged with creating experiences in service of our customers and providing them with financial tools and guidance at every moment in their journey. 

 What You'll Do: 

As a leader and maker, you'll be asked to handle responsibilities, including:

Strategy & Planning

  • Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience 

  • Engaging in portfolio prioritization to help set the strategy and roadmap for the team aligned to the mobile strategic priority

  • Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition 

  • Advocating for the customer through human-centered design methods, including discovery, mixed methods research, whiteboard sessions, and user testing

  • Championing prioritization of design-centered product enhancements grounded in research and analysis

  • Working with partners and teams in a hybrid work model and across geographies

  • Embracing and advocating for an experience mindset - this is as important to the work as the results

Leading & Developing Teams

  • Building and leading successful teams through career development by mentoring, coaching, and elevating others

  • Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

  • Identifying areas the XD team can add value, and how the XD team can thrive within the broader organization and Enterprise

Discovering & Delivering

  • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities 

  • Driving end-to-end product design by:

    • Working with researchers to understand customer needs and define opportunities  through usability and empathy studies and analyzing data trends

    • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

    • Creating UX and UI flows, wireframes, experience maps, and interaction models resulting in low to high fidelity prototypes

    • Planning and facilitating workshops with internal and external stakeholders to align with business needs

    • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

    • Storytelling through business acumen and presenting visual concepts to various stakeholders

    • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

  • Demonstrating familiarity with design tools and design lifecycle processes to deliver concepts and enable successful collaboration across teams

About Capital One Canada

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit.  We work hard to put customers first by providing innovative, smart solutions that make banking effortless.

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.