Lark Health Senior UX Researcher

remote USA 2 weeks ago
Full-time
Want to WFH doing something special to help others? We are on a mission to disrupt the healthcare industry and make the world a healthier, happier place. Come join our team!
The Role 
Lark is looking for a Senior UX Researcher with experience employing a variety of research methods to thoroughly explore users’ needs, attitudes, motivations, and behaviors. The Senior UX Researcher will collaborate closely with designers and product managers to deeply understand our user base and generate actionable insights to drive product direction and design decisions. The right candidate will be skilled at communicating across departments to share findings and generate empathy for our users. 

What You’ll Do 

  • Work closely with product and design teams to identify, design, coordinate, and execute user research initiatives 
  • Examine existing data, designs, and prior research to identify research gaps
  • Conduct a wide range of research types including interviews, usability studies, competitive analyses, diary studies, card sorting, and surveys 
  • Collaborate with the data team to generate hypotheses, design quantitative analyses, and interpret user data 
  • Combine qualitative and quantitative information to generate a comprehensive understanding of user behavior, attitudes, and motivations 
  • Develop personas, empathy maps, journey maps, and other design research artifacts
  • Communicate across departments, presenting hypotheses, proposals, and research results and insights in compelling and creative ways 
  • Generate actionable insights to improve and evolve the product, and work with the design team to incorporate these insights into design initiatives 
  • Document and share user research best practices with other researchers and designers
  • Continually advocate for the end-user 

What You’ll Need 

  • Basic understanding of quantitative, behavioral analysis, and statistical concepts
  • Experience with a range of qualitative user research methods including interviews, usability studies, competitive analyses, diary studies, card sorting, and surveys
  • Understanding of the strengths and weaknesses of different research methods and when and how to apply each one
  • Experience creating and communicating design research artifacts
  • Ability to effectively and creatively communicate research findings and insights; ability to craft compelling stories about our users and their interactions with the product

Education and Experience 

  • Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, UX, a related discipline, or equivalent work experience
  • 5+ years user research experience
About Lark Health
About Lark
Lark is the world's largest A.I. healthcare provider, servicing nearly 2 million patients suffering from or at risk of chronic disease with A.I. Nurses. Lark uses cutting-edge AI and connected health monitors to provide real-time unlimited 24/7 text-based counseling to help users make healthier choices and manage their conditions. Lark’s A.I. Diabetes Prevention Program (DPP), Smoking Cessation, Behavioral Health, Weight Loss, Diabetes Care, and Hypertension Programs have demonstrated clinically validated outcomes published in 11 peer-reviewed journals and analyst reports. Lark’s DPP, which is now the second-largest and lowest cost DPP in the country, has received the highest clinical certification - CDC Full Recognition. Lark works with some of the largest payers and self-insured employers to help them manage 30.5 million members to live healthier lives.Forrester Research has named Lark "Most Innovative Digital Health Product of the Year"Lark, Uber, Airbnb, WeChat were named the 10 Most Innovative Companies in the World.

Lark is a companion that lives on the user’s phone and provides daily coaching, guidance, and health insights to users. We are on a mission to make the world a healthier, happier place. Come join our team!