Custom Ink ⟩ Senior UX Architect
How you'll make a difference:
Custom Ink is a user-centric product company whose goal is to be the go-to platform for custom-designed products. As a Senior UX Architect, you will be the architectural lead for a cross-functional portfolio of work and will help guide the evolution and direction of our e-commerce platform.
What you'll do:
As a Senior UX Architect, you will:
Articulate a customer-centric vision through influencing and managing a portfolios roadmap of experience initiatives and improvements
Use Human-Centered Design Practices and design-centric methodologies to improve our customer experience (CX) through identifying Customer problems, using Customer feedback, and moving from ideation to execution
Lead the creation of customer and internal system requirements that support the customer
Own the details of the customer journey, as well as set the conceptual visual direction for which the UX Designers will execute against
Evangelize designing with a systematic approach, educating fellow architects, designers, and engineers about best practices for working with shared components/patterns
Build trusted relationships with product, engineering peers, and stakeholders with a focus on building consensus and driving CX through influence and collaboration
Collaborate across the business to understand business complexities and deliver solutions to improve Customer and Inker satisfaction
Work in partnership with your peers in UX Design - providing the context for the Design team to deliver high-quality design against our evolving design system.
How you'll be measured:
Setting a clear vision for the evolution of our customer experiences within the product portfolio that you support
On elevating the functional UX strength of both the team itself, the Technology team, and the business as a whole - being an advocate for design-thinking
Building consistency and cohesion in the visual communication of our products. Creating a shared language for all stakeholders in the product development lifecycle
Delivering measurable KPI improvements to the business - either through sales/conversion gains or builds in satisfaction or quality control.
What we're looking for:
4+ years of experience creating consumer-facing digital products in an in-house environment
A background in user experience, visual, and interaction design
Mastery of core skills: research, discovery, IA, concepting and design; and soft skills: empathy, curiosity, collaboration, and communication
Software Experience in Sketch, InVision, CSS, and HTML
A portfolio demonstrating your passion for simple, intuitive, and beautiful user-centered designs
Excellent communicator, ability to communicate complex interaction concepts clearly and persuasively across different audiences, and varying levels of the organization
Able to clearly articulate CX decisions in a compelling way and create narratives that bring stakeholders onboard and influence your team members; you have a natural ability to clearly articulate design decisions in a compelling way
Open to feedback and critical analysis of work; participates and positively influences critique culture
Experience producing high-quality, comprehensive documentation that equips our teams to understand the problem, the solution, and how to get it solved.
We strive to live by the Golden Rule and create an environment that supports Team Members both professionally and personally. You can look forward to:
Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks
Opportunities for growth and development
Volunteer opportunities through our "Three Hearts Volunteer Team"
Wellness Program Offerings
Please submit a letter of interest with your application.