FreshDirect UX Researcher

2 weeks ago
Full-time

FreshDirect is looking for a UX Researcher to develop and implement new research process'. We're looking for a talented researcher with eCommerce experience who will play an important role in recording customer shopping experiences. The role calls for an innovative person who can deliver an intuitive and engaging shopping experience.

The UX Researcher uses logical problem-solving, based on data and behavioral testing to inform UX strategy. They apply customer-centric methodologies, such as behavioral observation, multivariate testing, surveys, and consumer data analysis to improve FreshDirect's shopping experience. They articulate their work through written functional documentation, interface design specifications, prototypes, and verbal presentation. They collaborate with Marketing, Merchandising, Analytics, Application Development, Operations, and Transportation teams to identify and provide solutions that support customer needs and business objectives. 

Responsibilities:

  • Create hypotheses, set research objectives, and reach unbiased conclusions
  • Conduct quantitative and qualitative research
  • Validate assumptions that will guide the product team's research
  • Discover patterns and insights through focus groups, interviews, surveys, field studies, card sorting, journey mapping, testing, and more
  • Keep the product design team on track by focusing on specific goals through user research objectives
  • Assist the product team in making research decisions that directly impact ROI - saving the enterprise time and money
  • Collaborate with analytics team to better understand the customer's experience with our store
  • Educate the business on concepts and best practices that support a research-driven workflow
  • Develop customer personas that will guide empathy towards our customers at any stage of a product's lifecycle

 Education and Qualifications:

  • 2-4 years of delivering exceptional UX for responsive web and mobile applications 
  • Well versed in user experience method, design principles, problem-solving, quality assurance recording 
  • Working experience using Figma/Sketch software (or equivalent) for interface design 
  • E-commerce experience is preferred 
  • Experience using Google Analytics to gather user data and identify patterns of user behavior 
  • Experience performing and analyzing usability tests 
  • Excellent verbal presentation and written communication skills 

 Who is FreshDirect:

FreshDirect is the northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City, Philadelphia, and District of Columbia metropolitan areas. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. FreshDirect is proud to have joined the multi-national grocery and technology organization, Ahold Delhaize, at the beginning of 2021. This acquisition will fuel FreshDirect's growth as a leading eCommerce grocer in the United States.

 From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an environment in which associates can innovate, grow and have successful careers-most of our leaders have come up through our ranks. And thanks to our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Why choose FreshDirect?

We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field. 

 Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:

  • A flexible and generous paid time off plan
  • 20% off at freshdirect.com and significant markdowns at our employee market
  • 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
  • Regular events and barbecues for employees

 Click to explore careers and life @ FreshDirect

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COVID-19 Vaccination Requirement

FreshDirect, in compliance with New York City law, is requiring that all employees working in any of our New York City locations be fully vaccinated against COVID-19, unless they are approved for a medical or religious accommodation. As a part of this process, you will be required to provide supporting documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment will be terminated.

If you are vaccinated, you are required to have received at least one COVID-19 vaccine dose prior to your first day of employment and to provide proof of your vaccination status no later than your first day of your employment. For the two COVID-19 shot regimens, you will be required to provide proof of your second COVID-19 shot within the first 45 days of the first dose. Failure to provide timely proof of your COVID-19 vaccination status will result in you being placed on an unpaid leave of absence and potential termination of employment from FreshDirect. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

 As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.

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About FreshDirect

FreshDirect is the northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City, Philadelphia, and District of Columbia metropolitan areas. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. FreshDirect is proud to have joined the multi-national grocery and technology organization, Ahold Delhaize, at the beginning of 2021. This acquisition will fuel FreshDirect's growth as a leading eCommerce grocer in the United States.

 

From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an environment in which associates can innovate, grow and have successful careers-most of our leaders have come up through our ranks. And thanks to our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.