BoxCast ⟩ User Experience Researcher
How You’ll Make an Impact
The User Experience Researcher is a member of the User Experience (UX) team, which is tasked with defining and building great experiences for our digital and physical products. The UX Researcher will utilize a variety of user research and information gathering techniques, along with your strong creative, conceptual, and problem-solving skills to conduct research that evaluates and influences our experiences for desktop, mobile, and physical devices. This position requires someone who is collaborative, confident, self-aware, flexible, analytical, and a problem-solver who advocates for the customer.
What You’ll Do
Plan, coordinate, and lead customer experience research studies using techniques such as in-person and remote usability testing, user interviews, product/concept evaluation, and customer feedback surveys.
Analyze and synthesize information gathered during studies and ad-hoc analyses to make business and design recommendations for improving the customer experience.
Employ creative and innovative qualitative and quantitative research methods to understand the needs of consumers to generate insights useful in evaluating designs and fueling ideation.
Communicate results and recommendations clearly using compelling and creative presentation techniques.
Partner with key stakeholders, including engineering, product owners, project managers, customer support, sales, operations, and QA teams, all while advocating for a research-driven approach to building compelling user experiences.
Take ownership of assigned projects while making decisions with direct input supervision.
Responsible for other tasks, as assigned.
1-2 years of professional experience or training in Human Factors research, Human-Computer Interaction, Psychology (or a related field).
A high level of comfort with user research techniques/tools such as usability testing, generative research, interviewing, question/survey writing, in-person interviewing, and user analytics.
Demonstrated experience making and supporting recommendations using observed customer behavior, user analytics data, and/or survey responses.
A fundamental understanding of and ability to apply research to inform UX deliverables including, personas, user task flows, experience maps, baselines and benchmarks, and affinity diagrams.
Strong presentation skills, particularly when discussing data-heavy topics.
Extremely comfortable with the tools of the trade: UserTesting.com (or similar), SurveyMonkey (or similar), Excel, etc. Must also be productive with G-Suite tools.
Nice to Haves
Bachelor's degree (it is a plus, but is not required).
Knowledge of user interface design, information architecture, design patterns, and human factors, particularly for the web and mobile applications.
A background in testing consumer goods, computer hardware, or physical goods.
You are able to excel in an agile work environment.
Experience working at a SaaS company or with rich web applications.