ezCater Sr. Manager, Content Design / UX Writing

remote United States 1 month ago
Full-time
At ezCater, we care a lot about building insanely helpful products that our customers, caterers, and delivery drivers love to use. We also believe in the power of words and the role they play in creating a great product experience.
At ezCater, we believe in the power of words and the role they play in creating a great product experience. We're searching for someone well-rounded and versatile who excels at bringing products to life and making them approachable, understandable, and delightful to use.

As Senior Manager of Content Design, your role will be to elevate the voice of the ezCater brand and oversee the end-to-end strategy for written content in ezCater's products. You'll also be part of the Design leadership team and a functional leader responsible for nurturing and growing a small but mighty team of talented writers.


What You'll Do:

    • Establish and drive adoption of a strategic content vision and working process that supports the day-to-day needs of our product teams
    • Write, edit, and test elegantly crafted content solutions that guide our users through a wide range of user journeys
    • Delegate and prioritize the work of your team while ensuring they meet a high level of consistency and quality
    • Establish appropriate metrics to measure the effectiveness of your team's work and impact on key company initiatives
    • Define and maintain content standards by creating a scalable system of content guidelines, glossaries, and content components to be incorporated in our company design system, Recipe
    • Promote and evangelize content strategy and its value throughout every level and department within ezCater
    • Work closely with an extended team of writing partners to ensure a consistent, graceful, and helpful voice is inherent in every ezCater touchpoint
    • Foster a culture of inclusivity and accessibility in our products and also within our organization

What You Have:

    • 6+ years of general writing experience for B2B or B2C products
    • 4 years of Content Design / UX Writing experience with web or mobile apps
    • 2 years as a people manager leading and coaching others in the craft of writing
    • Exceptional writing skills and a background in content design for UX writing, information architecture, taxonomies, product naming, and support content
    • A transparent approach to working that invites others into the process and provides a welcoming venue for feedback
    • Proven ability to scale content operations and best practices throughout a large organization
    • Experience with content-based A/B testing, as well as leveraging qualitative and quantitative data to inform content strategy
    • A positive attitude and ability to provide clear feedback, as well as regularly seeking feedback on your own performance
    • A detailed portfolio that showcases a knack for solving complicated problems and how your solutions led to business and customer impact
    • Soft skills that are as well developed as your writing skills
    • A sharp mind, a soft heart and a large funny bone

Bonus Points If You Have:

    • Experience writing for B2B audiences or marketplaces
    • Worked in the restaurant or delivery industry
The national cash compensation range for this role is $145,000 - $191,000* per year

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What you'll get from us:
You'll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You'll also get sane working hours and great flexibility around work/life balance. 

Have people in your life - of any age - who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you'll get all this: Market salary, stock options that you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you're in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
About ezCater

ezCater is the most trusted provider of corporate food solutions - a $300+ billion market in the US alone. ezCater is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille, and had an up-round in December of 2021 when we were valued at $1.6 billion.