ezCater Sr. Product Designer, Growth - Retention

remote United States 1 month ago
Full-time
At ezCater, we’re looking to create a world-class growth team focused on the entire customer lifecycle of graduating customers from first conversion to activation, to repeat usage and adoption, as well as reactivating previous customers.
We're looking for an inspiring design leader and product thinker with a strong visual point of view and love for generating ideas to solve these problems. Your sweet spot is balancing hands-on design work with people management and rallying a team to do extraordinary work. 

As Senior Product Designer for growth opportunities, you'll lead design for our Growth teams responsible for customer acquisition, activation, and retention. You'll be a strategic partner tasked with finding and delivering innovative solutions to some of the most complex design challenges in our space. You'll report to the VP of Product Design and be responsible for hiring, directing, and nurturing other product designers to drive growth initiatives.


What You'll Do:

    • Drive design and vision for a range of growth opportunities and experiments that will have an immediate impact on the business.
    • Partner with product, marketing, engineering, and analytics to establish a clear strategy and tactics on optimizing the full customer journey from first purchase to habitual repeat ordering.
    • Contribute to moving business metrics and use qualitative and quantitative data to inform your (and your team's) design decisions.
    • Explore and refine concepts, then narrow to the best solution by weighing data, technical feasibility, and scope with your team.
    • Work in Figma to deliver elegant solutions by crafting user flows, user journeys, wireframes, high-fidelity mockups, and prototypes.
    • Serve as an effective mentor and coach to ensure your people feel challenged and supported in their growth.
    • Delegate and prioritize the work of your team and ensure their work meets a high level of rigor and quality. 
    • Establish appropriate metrics to measure the effectiveness of your team's work and impact on key company initiatives.
    • Raise the bar for the quality of design at ezCater through your design work, mentorship, facilitation, and workshop skills.
    • Foster a culture of inclusivity and accessibility in our products and also within our organization.

What You Have:

    • 4+ years of experience as a product designer, user experience designer, interaction designer, or similar role with accompanying experience in visual/graphic design.
    • 1+ years of experience as a people manager leading and coaching others in the craft of UX and UI design. 
    • Experience optimizing funnel conversion points and growth loops related to general awareness, sign-up, onboarding, and product activation.
    • Ability to drive design concepts from business strategy discussions through to day-to-day hands-on design execution.
    • Strong storytelling skills and ability to create compelling narratives about the order journey and the user journey of our key segments. 
    • A transparent approach to working that invites others into the process and provides a welcoming venue for feedback. 
    • A positive attitude and ability to provide clear feedback, as well as regularly seeking feedback on your own performance.
    • Proficiency in Figma, Miro or other design and prototyping tools. You keep up with the latest tools, and are willing to share your knowledge with the team.
    • Have experience designing with and contributing to a robust design system.
    • A detailed portfolio that showcases a knack for solving complicated problems and how your work led to business and customer impact.
    • Soft skills that are as well developed as your research skills.
    • A sharp mind, a soft heart and a large funny bone.

Bonus Points If You Have:

    • Experience designing for B2B audiences or marketplaces.
    • Worked in the restaurant or delivery industry.
    • Experience with service design or logistics problems.
    • Conducted some amount of UX research.
The national cash compensation range for this role is $142,000 - $181,000* per year

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What you'll get from us:
You'll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You'll also get sane working hours and great flexibility around work/life balance. 

Have people in your life - of any age - who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you'll get all this: Market salary, stock options that you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you're in one of our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
About ezCater

ezCater is the most trusted provider of corporate food solutions - a $300+ billion market in the US alone. ezCater is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille, and had an up-round in December of 2021 when we were valued at $1.6 billion.