United States Holocaust Memorial Museum ⟩ Design and User Experience Director
Information about the role
The Museum Experience and Digital Media division of the Levine Institute for Holocaust Education seeks a Design and UX Director to provide and enhance iterative thinking, guide user-centered research, and lead design in both digital and physical spaces.
This position resides within the Levine Institute for Holocaust Education and is a two-year term position with the potential to extend. This position is on-site with the possibility of one-day a week telework.
This is a full-time donated position (non-Federal) paid with the Museum's private funds. Salary is commensurate with experience.
Duties, and Responsibilities for the role
Plan and guide design solutions:
- Ensures that design and technical excellence support the education audience-facing initiatives of the Museum in both the exhibition and digital spaces.
- Partners with Museum colleagues to identify and understand the problems they seek to solve and for whom, helping to define success and achieve desired outcomes.
Lead a growing design team:
- Leads a team of exhibit designers, user experience designers, front developer and application developer and oversee the work of contractors.
- Acts as a sounding board, offer guidance, ensure quality work and develop their skills.
Establish uniform design practices:
- Advocates for and drive user-centered design; iterative development (research - design - build - test); research-based decisions; and the incorporation of research, usability, and user experience in all stages of the design process.
- Oversees design standards as they relate to graphical and digital elements like typography, color, space, shapes, movement, time and how people move in physical spaces.
- Works with colleagues across the Museum (educators, historians, web producers, curators) to understand their goals and the problems they need to solve to achieve the goals in service of the Museum's strategic plan.
Drive a culture of user research, design thinking, and iterative design in all Museum experiences:
- Guides audience-centered design thinking for both digital and physical spaces. You support the research, design, build, test circle and assist teams in identifying ways to create light-weight brittle prototypes to test ideas and learn.
Measure performance; socialize findings:
- Establishes criteria for measuring the success of the audience experience and you document and share performance metrics and seek to improve past performance.
Minimum Qualifications for the role
- Bachelor's required, Master's in Design, Digital Media, Interaction Design, or related degree desired.
- 10+ years of experience in design, with experience in digital, graphic and ideally exhibition design, and 5+ years managing a design team.
- Has at least ten years of experience in a storytelling-driven organization with at least five years in a museum. Practiced in the use of learning via rapid prototyping in both the digital and physical environments; supports iterative development; and, familiar with the minimum viable product (MVP) concept.
- Well-versed in the technologies that make immersive digital experiences run flawlessly with a general understanding of W3C Web standards, cross-browser and cross-platform capability, and optimizing online performance
- Documented experience guiding audience research to support design work. This includes experience with designing surveys, conducting focus groups and interviews, designing audience observation instruments, card sorting, and tree testing; as well as, of course, in-person usability testing and experience analyzing behavioral metrics and providing guidance on how to apply research findings at the institutional level.
- Experience analyzing behavioral metrics and providing guidance on how to apply research findings at the institutional level.
- Effective and patient collaborator and leader in an environment that can require multiple reviews and matrixed communication with buy-in at many levels and comfortable with ambiguity.
- Supports a culture of telework, teamwork, collaboration, and respect.
Cover letter, resume and link to portfolio work is required for candidacy consideration.
The United States Holocaust Memorial Museum is looking for dedicated and passionate individuals to join the Museum's team and help support our mission. Since opening in 1993, the Museum has been committed to serving as a living memorial to the Holocaust. We are dedicated to helping leaders and citizens of the world confront hatred, prevent genocide, and promote human dignity. Our employees are an important and integral part of the successful operation of the Museum and its programs. We welcome a variety of ideas, experiences and perspectives to ensure we continue as a leading, living memorial to the Holocaust.
The Museum employs staff in a variety of areas, such as collections, marketing, fundraising, education, exhibits, programming, Museum shop, and many others. A list of our current job openings is included below. Thank you for your interest in working at the Museum.